PhD in AI-driven Employee-Customer Relationship Management at Vlerick Business School Vlerick Business School in Belgium

Vlerick Business School in Brussels, Belgium, is inviting applications for a PhD Researcher position focused on AI-driven Employee-Customer Relationship Management in the service sector. This opportunity is ideal for candidates interested in the intersection of artificial intelligence, business management, and technology-enabled strategies to enhance service sector performance. The research will explore innovative approaches to improve employee-customer interactions using AI, with a strong emphasis on qualitative research and ethnographic methods.

Applicants should prepare a CV, motivation letter, and transcripts. Additional files are optional. Required personal information includes name, email, nationality, and phone number. Proficiency in both English and Dutch is necessary, and applicants needing visa sponsorship should provide relevant details. The application also requests diversity, equity, and inclusion information (gender, age, ethnicity, disability) and agreement to personal data processing.

The position is based in Brussels, offering the chance to work in a dynamic, international environment at a leading European business school. The research will be supervised by Christiana Banja, a qualitative researcher with expertise in post-positivist and ethnographic approaches. The project is particularly suited for those passionate about leveraging AI to transform human interactions in business contexts.

For more information or assistance, applicants can contact [email protected]. To apply, visit the official job application page linked above and submit all required documents and information.