Katrien Verleye
Assistant Professor in Service Innovation
Ghent University
Belgium
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Research Interests
Brand Management
30%
Hotel Management
10%
Customer Engagement
40%
Value Co-creation
30%
Service Delivery
20%
Customer Satisfaction
20%
Customer Experience
20%
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Articles6
Collaborators5
Bieke Henkens
Guest Professor
Hasselt University
BELGIUM
Arne De Keyser
Assistant Professor of Marketing
EDHEC Business School
FRANCE
Judy Zolkiewski
The University of Manchester
UNITED KINGDOM
Nicola Bilstein
Professor of Marketing & Service Management
University of Bayreuth
GERMANY
Amin Nazifi
University of Birmingham
UNITED KINGDOM
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