PhD in AI-driven Employee-Customer Relationship Management (Business Analytics, AI)

Vlerick Business School, in collaboration with Glowi, is offering a business-sponsored PhD position focused on AI-driven Employee-Customer Relationship Management in the service sector. This unique opportunity is ideal for candidates passionate about leveraging data analytics and artificial intelligence to create real business impact. The research will explore innovative applications of AI and data analytics to enhance customer relationship management, with a strong emphasis on practical business outcomes and service sector transformation. The PhD will be supervised by Professor Philippe Baecke, a leading academic at Vlerick Business School, Belgium. The position is jointly offered with Glowi, providing a dynamic, business-driven research environment. Candidates will have the chance to shape the future of AI in service industries, working at the intersection of business analytics, management, and technology. Applicants should demonstrate a strong interest in data analytics, AI, and business impact. While specific entry requirements are not detailed, a relevant academic background and motivation for doctoral research in a business context are expected. The position is fully funded through business sponsorship, though precise financial details are not specified in the announcement. Interested candidates are encouraged to review the full vacancy and application instructions via the provided job page link. This is an excellent opportunity for aspiring researchers to contribute to cutting-edge developments in AI-driven customer relationship management within a leading European business school environment.