Karim Sidaoui
Assistant Professor
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Karim Sidaoui is an Assistant Professor at Radboud Universiteit in the Netherlands. His research focuses on the integration of generative AI in conversational agents, gamification in service research, and optimizing conversational agent design across various service contexts. He has contributed significantly to understanding customer experience through innovative methodologies such as chatbot interviews and has developed frameworks for addressing customer deviance in service environments.
Articles (5)
Collaborators (6)
Sabine Benoit
Professor of Marketing
University of Surrey
Sören Köcher
Interim Professor
Otto-von-Guericke Universität Magdeburg
Jonas Heller
Assistant Professor
University of Maastricht
Matti Jaakkola
The University of Manchester
Susan Stead
RWTH Aachen University
Jamie Burton
The University of Manchester
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