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University of Melbourne

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Joint PhD Scholarship

Fully Funded PhD in GenAI, Customer Service, and Service Marketing at University of Melbourne and KU Leuven University of Melbourne

Degree Level

PhD

Field of study

Computer Science

Funding

Full funding available

Deadline

Aug 31, 2026

Country

-

University

University of Melbourne

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Keywords

Computer Science
Information Technology
Marketing
Business
Management
Customer Service
Future Of Work
Service Marketing

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About this position

PhD opportunity in GenAI, customer service, service marketing, technology adoption, and organizational strategy at the University of Melbourne and KU Leuven.

This is a fully funded joint PhD scholarship for two candidates, offering an international doctoral experience with two testamurs, a tax-free scholarship for four years, tuition fee waiver, health and travel insurance, relocation allowance, and a minimum 12-month research stay at the partner institution.

The project investigates a timely and high-impact question: why GenAI initiatives fail and what helps them succeed. It is suited to highly motivated researchers interested in AI, customer service, the future of work, service technologies, and organizational design.

Eligibility highlights include meeting the entrance requirements of both universities, with an example requirement of a WAM of 80, plus a strong academic background in marketing, strong analytical and research skills, and ambition to publish in leading academic journals.

The anticipated start date is October 2026 to March 2027. The application deadline is 31 August 2026. Applicants should send an expression of interest, CV, and academic transcripts to the email contact listed in the post.

Funding details

Full funding including tuition fees and living expenses is available for this position. The scholarship covers all educational costs and provides a monthly stipend.

How to apply

Please submit your application including a cover letter, CV, academic transcripts, and contact information for two references. Applications should be sent via the online portal before the deadline.

More information can be found here

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