Charlotte Arkenback Sundström

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Senior Lecturer in Pedagogy

University of Gothenburg

Sweden

Research Interests

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About

Charlotte Arkenback Sundström is a Senior Lecturer in Pedagogy at the University of Gothenburg, Sweden. Her research focuses on vocational learning, particularly in retail environments, as evidenced by her recent articles examining instructional video types and the evolution of training methods for service work. She also explores the impact of digital technologies on service encounters within the retail sector.

Recent Grants

Grant: Close

Butikssäljares kompetensutveckling för det uppkopplade servicemötet

Open Date: 2022-11-01

Close Date: 2024-10-01

Articles (3)

Year:

2023

Year:

2023

Year:

2022

Collaborators (1)

Mona Lundin

Professor

University of Gothenburg

SWEDEN

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Charlotte Arkenback Sundström

Research Interests

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About

Recent Grants

Articles (3)

A century of retail work training: changes in employers’ instructional video modelling of cashier work in service encounters

YouTube as a site for vocational learning: instructional video types for interactive service work in retail

A Postdigital Perspective on Service Work: Salespeople’s Service Encounters in the Connected Store

Collaborators (1)

Mona Lundin

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