Esko Penttinen

About

Esko Penttinen is a Professor of Practice at Aalto-yliopisto kauppakorkeakoulu in Finland. His research areas include organizational culture in virtual work environments, customer interactions with self-service technologies, intelligent automation's impact on organizational transformation, and governance models for robotic process automation. His recent articles reflect a keen focus on the sociotechnical aspects of artificial intelligence and its integration within organizations. Penttinen's work contributes to the understanding of modern technological paradigms in business contexts.