Esther Kim

Assistant Professor

Montclair State University

United States

Research Interests

Explore related searches

Professors in United States Professors in Hospitality Management Hospitality Management professors in United States

Contact this professor

Get a free first email built on one of their papers, ready for you to edit and send yourself.

About

Esther Kim is an Assistant Professor at Montclair State University, USA. Her research interests focus on the intersection of technology and consumer behavior, particularly in the fields of AI in travel services, restaurant management, and sustainable food delivery practices. Recent publications explore topics such as empathetic AI language, cancellation policies, ethical dining behaviors, and the impact of strategic communication in mobile ordering environments.

Articles (17)

Year:

2025

Year:

2025

Year:

2025

Year:

2025

Year:

2025

Year:

2024

Year:

2024

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Year:

2022

Year:

2021

Year:

2021

Collaborators (1)

Markus Schuckert

Department Chair & Professor

University of New Hampshire

UNITED STATES

View details

ApplyKite TwinLearns as you apply

Make your next move.

Prepare your application

Review drafts before you send them.

Esther Kim

Research Interests

Explore related searches

Contact this professor

About

Articles (17)

Empathetic language in AI travel services: the moderating effects of system adaptivity and AI disclosure on user intentions

The Effects of Restaurant Cancellation Policies and No‐Show Awareness Campaigns on Reservation Behaviors

The Effects of Restaurant Cancellation Policies and No-Show Awareness Campaigns on Reservation Behaviors

ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering

Optimizing food delivery sustainability: the roles of nudging and choice architecture in promoting carbon-free delivery and reusable containers

Tackling no-shows in fine dining: insights into cancellation policies and consumer awareness campaigns

Tackling no-shows in fine dining: insights into cancellation policies and consumer awareness campaigns

Haute couture-to-table? A study of luxury fashion-brand restaurants/Cafés

Hotel revenue management: The post‐pandemic evolution to revenue strategy. By D.Roberts, 2022. 146 pages. ISBN 978‐1637421918 (paperback)

Post-Pandemic hotel cancellation policy: Situational cues as perceived risk triggers

The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image

The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image

Hotel revenue management: The post-pandemic evolution to revenue strategy

Post-Pandemic hotel cancellation policy: Situational cues as perceived risk triggers

When will consumers splurge on travel? Effective add-on selling strategies

Turning Discounts Into Profits: Factors Influencing Online Purchasing Decisions for Hotel Add-on Items

The windfall gain effect: Using a surprise discount to stimulate add-on purchases

Collaborators (1)

Markus Schuckert

Make your next move.