Franciszek Restel

(1) Background: The article presents the results of research carried out as part of one of the project’s tasks, aiming to develop training scenarios for selected workstations related to the operation of passenger rail transport. The article aims to present the results of a training experiment to verify the effectiveness of the developed training scenario for conductors regarding lift operations for people with disabilities. (2) Methods: The study used an analysis of the execution times of individual training tasks, accompanying observation, face-to-face interviews, and a comparative analysis of the effectiveness of various training strategies. The research was carried out following the developed five-stage research procedure. (3) Results: The obtained research results confirm the benefits of using virtual reality in training conductors and allow for determining the most effective training strategy. The measurements of the execution times of individual training operations made it possible to identify the tasks in the training program that were the most time-consuming or characterized by highly diversified execution times. (4) Conclusions: Based on the research, it was possible to develop recommendations regarding the changes that should be introduced in the training tool to better adapt to the real conditions of service operations. The effectiveness of using this form of training in relation to the improvement of a selected group of employees was confirmed.