Frederic Ponsignon

Associate Professor of Operations Management

Kedge Business School Bordeaux

France

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Articles (10)

Year:

2023

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2023

Year:

2023

Year:

2023

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2022

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2022

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2022

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2021

Year:

2021

Year:

2020

Collaborators (6)

Hugo Guyader

Senior Lecturer – Marketing

Linköping University

SWEDEN

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Philip Davies

University of Bristol

UNITED KINGDOM

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Fanny Salignac

University of Sydney

AUSTRALIA

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Jonas Holmqvist

Associate Professor

Kedge Business School

FRANCE

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Sharon J. Williams

Professor

Swansea University

UNITED KINGDOM

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Ann Dadich

AUSTRALIA

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Frederic Ponsignon

Research Interests

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Articles (10)

Cues Disseminated by Professional Associations That Represent 5 Health Care Professions Across 5 Nations: Lexical Analysis of Tweets

Understanding the drivers of patient satisfaction with home health care services: An empirical study of two care pathways

A framework for designing visitor experiences in branded tourist attractions: Insights from a luxury Cognac brand

Assessing and improving co-creation in services: the customer-centric matrix

Beyond a mediocre customer experience in the circular economy: The satisfaction of contributing to the ecological transition

La pandémie du Covid-19 : Analyse de la crise et choix de politiques publiques favorisant la sortie de cette crise systémique

Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study

Why Are International Visitors More Satisfied with the Tourism Experience? The Role of Hedonic Value, Escapism, and Psychic Distance

An in-depth case study of a modular service delivery system in a logistics context

Achieving Immersion in the Tourism Experience: The Role of Autonomy, Temporal Dissociation, and Reactance

Collaborators (6)

Hugo Guyader

Philip Davies

Fanny Salignac

Jonas Holmqvist

Sharon J. Williams

Ann Dadich

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