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Galit B Yom-Tov

Associate Professor

Technion - Israel Institute of Technology

Israel

Research Interests

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Articles (8)

Year:

2026

Year:

2026

Year:

2024

Year:

2024

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Collaborators (6)

Monika Westphal

Assistant Professor

IE Business School

SPAIN

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Armann Ingolfsson

Professor

University of Alberta

CANADA

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Gerhard Satzger

Karlsruhe Institute of Technology

GERMANY

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Michael Vössing

Karlsruhe Institute of Technology

GERMANY

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Jochen Wirtz

SINGAPORE

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Opher Baron

Professor

University of Toronto

CANADA

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Galit B Yom-Tov

Research Interests

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Articles (8)

Asymmetries of Service: Interdependence and Synchronicity

Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks

Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes

Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance

Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions

Collaborators (6)

Monika Westphal

Armann Ingolfsson

Gerhard Satzger

Michael Vössing

Jochen Wirtz

Opher Baron

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