George A. Tsihrintzis

In today’s fast-paced and competitive market, information technologies play a significant role in reshaping business models and enhancing company performance [...]

This paper presents a novel development methodology for artificial intelligence (AI) analytics in energy management that focuses on tailored explainability to overcome the “black box” issue associated with AI analytics. Our approach addresses the fact that any given analytic service is to be used by different stakeholders, with different backgrounds, preferences, abilities, skills, and goals. Our methodology is aligned with the explainable artificial intelligence (XAI) paradigm and aims to enhance the interpretability of AI-empowered decision support systems (DSSs). Specifically, a clustering-based approach is adopted to customize the depth of explainability based on the specific needs of different user groups. This approach improves the accuracy and effectiveness of energy management analytics while promoting transparency and trust in the decision-making process. The methodology is structured around an iterative development lifecycle for an intelligent decision support system and includes several steps, such as stakeholder identification, an empirical study on usability and explainability, user clustering analysis, and the implementation of an XAI framework. The XAI framework comprises XAI clusters and local and global XAI, which facilitate higher adoption rates of the AI system and ensure responsible and safe deployment. The methodology is tested on a stacked neural network for an analytics service, which estimates energy savings from renovations, and aims to increase adoption rates and benefit the circular economy.