Gregory Heim

Associate Professor

Texas A&M University

United States

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About

Gregory Heim is an Associate Professor at Texas A&M University, located in the United States. His research focuses on technology management, supply chain transformation, and operational performance, as demonstrated by his recent articles. He has explored themes such as consumer behavior in response to return policies and the impacts of clinical practice variation on performance metrics.

Articles (12)

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2025

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2024

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2022

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2022

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2021

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2021

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2020

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2020

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2020

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2020

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2020

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2020

Collaborators (8)

Xin Ding

Assistant Professor

Rutgers University Rutgers Business School

UNITED STATES

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Elliot Bendoly

Professor of Management Sciences

Ohio State University

UNITED STATES

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Jon Chilingerian

INSEAD

FRANCE

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Seokjun Youn

Assistant Professor

UNITED STATES

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Xiaosong (David) Peng

UNITED STATES

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Chelliah Sriskandarajah

Texas A&M University

UNITED STATES

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Veronica H. Villena Martinez

Associate Professor

Arizona State University

UNITED STATES

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Huseyn Abdulla

Assistant Professor

The University of Tennessee Knoxville

UNITED STATES

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Gregory Heim

Research Interests

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About

Articles (12)

The point of no return? Restrictive changes to lenient return policies and consumer reactions to them

Do mid‐level providers enhance hospital cost per discharge or triple aim performance efficiency? An exploratory analysis

Introduction to the special issue on “Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains”

Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores

Aims and criteria for advancing technology management research at the Journal of Operations Management

Examining the Impacts of Clinical Practice Variation on Operational Performance

Impact of the value‐based purchasing program on hospital operations outcomes: An econometric analysis

Assessing customer return behaviors through data analytics

Impacts of Hospital Complexity on Experiential Quality: Mitigating Roles of Information Technology

Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Service mix, market competition, and cost efficiency: A longitudinal study of U.S. hospitals

Collaborators (8)

Xin Ding

Elliot Bendoly

Jon Chilingerian

Seokjun Youn

Xiaosong (David) Peng

Chelliah Sriskandarajah

Veronica H. Villena Martinez

Huseyn Abdulla

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