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Janelle Chan

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The Hong Kong Polytechnic University

Hong Kong

Research Interests

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Professors in Hospitality Management

Recent Grants

Grant: Open

Optimizing AI-Generated Marketing Content for Hotel ICON’s Unique Brand Positioning and Customer Segments

Open Date: 2025-12-01

Close Date: 2027-05-01

Grant: Close

Getting ready for revenge travel: The new expectation, perception and operation in hospitality and tourism industry

Open Date: 2023-01-01

Close Date: 2026-01-01

Grant: Close

Exploring the potential of using humanoid robot for guest relations

Open Date: 2022-12-01

Close Date: 2024-07-01

Grant: Close

Developing a Model for Assessing the Quality of Hotels’ Social Media Marketing Effort

Open Date: 2021-06-01

Close Date:

Articles (20)

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2023

Collaborators (3)

Wei-Jue Huang

Associate Professor

The Hong Kong Polytechnic University

HONG KONG

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Linda Teresa Woo

Chung-Ang University

SOUTH KOREA

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Jaehee Gim

Assistant Professor

The Hong Kong Polytechnic University

HONG KONG

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ApplyKite TwinLearns as you apply

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Janelle Chan

Research Interests

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Recent Grants

Articles (20)

Designing sustainability communication across behavioral effort levels: How AI-generated micro-videos shape pro-environmental intentions

When humor beats believability: How AI-generated imagery shapes pet-inclusive restaurant choice

Beyond dichotomy: A policy capacity framework for developing balanced pet-friendly management strategies in tourism and hospitality

AI-generated versus human-filmed clips: cognitive and sensory mechanisms in gastronomic experience activation

Mimicry Matters: The Desire to Imitate and Its Impact on Green Hotel Choices

Seeking a second chance: A study on rehabilitated offenders’ attitudinal transformation and career construction

Compensation request to customer: Comparing the perceived fairness of AI vs. human representatives and the influence of solitude and companionship

“A Room of One’s Own”: Transnational Leisure in Public Spaces—The Case of Migrant Domestic Workers in Hong Kong

Navigating cost-cutting practices to cope with crisis: Insights from the hotel industry during COVID-19

Human versus robot service agents: a comparative study on feedback types and interaction frequency

Trust and forgiveness in service: effects of single and double deviations with human and robot staff

Predicting food leftovers in shared dining: a machine learning approach

AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing

Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders

Understanding Baby Boomers’ Psychological Contradiction in Adopting Automatic Technology: An Application of Protection Motivation Theory

Riding on uncertainty: Leveraging human agents and service robots during service delivery

Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling

AI-driven visuals: how they shape health and taste preferences in vegetarian dining

How position level, hotel classification and brand category affect attitudes toward disabled colleagues

Traveling with pets: designing hospitality services for pet owners/parents and hotel guests

Collaborators (3)

Wei-Jue Huang

Linda Teresa Woo

Jaehee Gim

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