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Kuanchin Chen

Professor

Western Michigan University

United States

Research Interests

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Kuanchin Chen is a Professor at Western Michigan University in the United States. His research areas encompass service innovation, mobile payment systems, consumer behavior analytics, and the implications of social media in disaster relief efforts. He has contributed to various scholarly articles, examining topics such as AI opportunities in service industries, user engagement in MOOCs, and cross-cultural perspectives on service quality.

Articles (12)

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2025

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2025

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2022

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2022

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2021

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2021

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2021

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2021

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2021

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2021

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2020

Year:

2020

Collaborators (1)

Wen-Lung Shiau

Professor

Chang Gung University

TAIWAN

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Kuanchin Chen

Research Interests

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Articles (12)

Servitization in the service industry – AI-empowered opportunities for innovation in the bike rental business

Exploring Core Knowledge in Mobile Payment Research

Mining longitudinal user sessions with deep learning to extend the boundary of consumer priming

The role of dissonance reduction and co-creation strategies in shaping smart service satisfaction - the case of Uber

A Cross-Cultural Perspective on the Blended Service Quality for Ride-Sharing Continuance

The Effect of Online Q&As and Product Reviews on Product Performance Metrics: Amazon.com as a Case Study

The impact of social media on disaster relief effort - recovery coordination for Hurricane Harvey

Understanding individuals' engagement and continuance intention of MOOCs: the effect of interactivity and the role of gender

User-Defined SWOT analysis-A change mining perspective on user-generated content

What can you perceive? Understanding user's information quality judgment on academic social networking sites

Effectiveness of privacy assurance mechanisms in users' privacy protection on social networking sites from the perspective of protection motivation theory

Effectiveness of privacy assurance mechanisms in users' privacy protection on social networking sites from the perspective of protection motivation theory

Collaborators (1)

Wen-Lung Shiau

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