mathieu lajante

Associate Professor

University of Toronto

Canada

Research Interests

Explore related searches

About

Mathieu Lajante is an Associate Professor at Toronto Metropolitan University, Canada. His research focuses on empathy in service recovery, customer interactions with service robots, and the effectiveness of empathy training for service employees. He has authored several recent articles that explore the intersection of emotional engagement and service quality in various contexts.

Articles (5)

Year:

2023

Year:

2023

Year:

2023

Year:

2023

Year:

2022

Collaborators (2)

Ting Hin Ho

Macquarie University

AUSTRALIA

View details

TingHin Ho

Associate Lecturer

AUSTRALIA

View details

ApplyKite TwinLearns as you apply

Make your next move.

Prepare your application

Review drafts before you send them.

mathieu lajante

Research Interests

Explore related searches

About

Articles (5)

When interacting with a service robot is (not) satisfying

Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future

Empathy training for service employees: A mixed-methods systematic review

Can robots recover a service using interactional justice as employees do? A literature review-based assessment

« Te dire comment je me suis sentie insultée ! » – Instruments, émotions et transformation de l’activité

Collaborators (2)

Ting Hin Ho

TingHin Ho

Make your next move.