Syed Hamid Hasan

Recently, the concept of e-commerce product review evaluation has become a research topic of significant interest in sentiment analysis. The sentiment polarity estimation of product reviews is a great way to obtain a buyer’s opinion on products. It offers significant advantages for online shopping customers to evaluate the service and product qualities of the purchased products. However, the issues related to polysemy, disambiguation, and word dimension mapping create prediction problems in analyzing online reviews. In order to address such issues and enhance the sentiment polarity classification, this paper proposes a new sentiment analysis model, the Ensemble Random Forest-based XG boost (ERF-XGB) approach, for the accurate binary classification of online e-commerce product review sentiments. Two different Internet Movie Database (IMDB) datasets and the Chinese Emotional Corpus (ChnSentiCorp) dataset are used for estimating online reviews. First, the datasets are preprocessed through tokenization, lemmatization, and stemming operations. The Harris hawk optimization (HHO) algorithm selects two datasets’ corresponding features. Finally, the sentiments from online reviews are classified into positive and negative categories regarding the proposed ERF-XGB approach. Hyperparameter tuning is used to find the optimal parameter values that improve the performance of the proposed ERF-XGB algorithm. The performance of the proposed ERF-XGB approach is analyzed using evaluation indicators, namely accuracy, recall, precision, and F1-score, for different existing approaches. Compared with the existing method, the proposed ERF-XGB approach effectively predicts sentiments of online product reviews with an accuracy rate of about 98.7% for the ChnSentiCorp dataset and 98.2% for the IMDB dataset.