Yulia Vakulenko

Lecturer

Lund University Samhällsvetenskapliga fakulteten

Sweden

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About

Yulia Vakulenko is a Lecturer at Lunds Universitet Tekniska Högskola in Sweden. Her research areas include consumer experience in order fulfillment, customer expectations in grocery delivery services, and e-consumer satisfaction across different geographical contexts. Recent publications focus on text mining consumer reviews, the differentiation of delivery services, and rural supply chain management frameworks.

Articles (4)

Year:

2024

Year:

2022

Year:

2022

Year:

2021

Collaborators (2)

Henrik Pålsson

Professor

Lund University

SWEDEN

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Daniel Hellström

Lund University

SWEDEN

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Yulia Vakulenko

Research Interests

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Articles (4)

The impact of order fulfillment on consumer experience: text mining consumer reviews from Amazon US

Customer expectations of unattended grocery delivery services: mapping forms and determinants

Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention

Rural supply chain management: A multidimensional framework for future research in Europe

Collaborators (2)

Henrik Pålsson

Daniel Hellström

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