Alexander P. Henkel

Assistant Professor

Open University of the Netherlands

Netherlands

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Alexander P. Henkel is an Assistant Professor at the Open University of the Netherlands. His research focuses on smart service technologies, consumer interactions with service bots, and the integration of AI in service environments. He has contributed to the understanding of human-robot service interaction and the impact of social robots on consumer well-being, particularly during and after the COVID-19 pandemic.

Articles (7)

Year:

2024

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2023

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2022

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2022

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2021

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2020

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2020

Collaborators (2)

Marah Blaurock

Catholic University of Eichstätt-Ingolstadt

GERMANY

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Visara Urovi

University of Maastricht

NETHERLANDS

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Alexander P. Henkel

Research Interests

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Contact this professor

About

Articles (7)

Editorial: Research horizons of smart service technologies – Special section editorial

Understanding and Improving Consumer Reactions to Service Bots

Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy

Using AI to predict service agent stress from emotion patterns in service interactions

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation

Collaborators (2)

Marah Blaurock

Visara Urovi

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