Anna S. Mattila

Pennsylvania State University

United States

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Articles (10)

Year:

2025

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2025

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2025

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2025

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2025

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2025

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2025

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2025

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2024

Year:

2023

Collaborators (3)

Joaquin Aldas-Manzano

Professor of Marketing

Universitat Politècnica de València

SPAIN

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Nuno Antonio

Assistant Professor (invited)

PORTUGAL

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Luisa Andreu

Profesora Titular de Universidad

Universitat de València Facultat d'Economia

SPAIN

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Anna S. Mattila

Research Interests

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Articles (10)

The effect of self-conscious emotions of guilt and regret on consumers’ intentions to reduce food waste

Making Tourism Destinations More Attractive Via Eye Gaze: The Importance of Gender Congruity

Why and when physical cleanliness increases tourists’ payments under pay-what-you-want pricing: the mediating role of moral self-regard and the moderating role of regulatory focus

Simple Morning and Complex Night: Time of Day and Complex Sensory Experiences

Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution

Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations

Sustainability information overload: Its effect on customers’ greenwashing perceptions, perceived value, and behavioral intentions

The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis

Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers

The augmentation effect of artificial intelligence: can AI framing shape customer acceptance of AI-based services?

Collaborators (3)

Joaquin Aldas-Manzano

Nuno Antonio

Luisa Andreu

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