Frank Mathmann

Lecturer

Queensland University of Technology

Australia

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Articles (9)

Year:

2022

Year:

2022

Year:

2022

Year:

2021

Year:

2021

Year:

2021

Year:

2020

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2020

Year:

2020

Collaborators (3)

Ashish S Galande

Assistant Professor

SUNY Plattsburgh

UNITED STATES

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Michael Paul

University of Augsburg

GERMANY

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Thuy Rosie Pham

University of Western Australia

AUSTRALIA

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Frank Mathmann

Research Interests

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Articles (9)

Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions

Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

When, for whom and why expanding single-option offerings creates value: locomotion fit from choice between options

Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity

Making the right stopover destination choice: The effect of assessment orientation on attitudinal stopover destination loyalty

Power and the Tweet: How Viral Messaging Conveys Political Advantage

Been there, done that: quasi-experimental evidence about how, why, and for who, a previous visit might increase stopover destination loyalty

Does your gain define my loss?: Socially-defined counterfactual loss and prevention-focused decision-making

Time is money: Field evidence for the effect of time of day and product name on product purchase

Collaborators (3)

Ashish S Galande

Michael Paul

Thuy Rosie Pham

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