Margot van Mulken

Full Professor

Radboud University

Netherlands

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About

Margot van Mulken is a Full Professor at Radboud Universiteit in the Netherlands. Her research areas encompass verbal de-escalation strategies in online conflicts, pragma-linguistic awareness in language education, and complaint handling techniques. She has contributed significantly to understanding multilingual communication and the effects of language errors in professional contexts.

Articles (7)

Year:

2025

Year:

2025

Year:

2025

Year:

2024

Year:

2022

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2020

Year:

2020

Collaborators (2)

Antal van den Bosch

Utrecht University

NETHERLANDS

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Florian Kunneman

University of Amsterdam

NETHERLANDS

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Margot van Mulken

Research Interests

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Articles (7)

Which verbal de-escalation strategies are most effective for bystanders in online conflicts?

‘Dann geht das nicht … Zie je?’: why do pupils modeswitch in plurilingual conversations?

Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies

What verbal de-escalation techniques are used in complaint handling?

The importance of raising teachers’ and students’ awareness of pragmatics in German second language writing: a study of the effect of grammatical and lexical errors compared to pragma-linguistic infelicities

Anticipointment Detection in Event Tweets

The Effect of Dutch Student Errors in German Business Letters on German Professionals

Collaborators (2)

Antal van den Bosch

Florian Kunneman

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