Cristiana R. Lages
Has grant
Assistant Professor with Agregação
PortugalResearch Interests
Explore related searches
Contact this professor
Get a free first email built on one of their papers, ready for you to edit and send yourself.
About
Dr. Cristiana R. Lages is an Assistant Professor with Agregação at the University of Minho in Portugal. Her research focuses on customer behavior, service management, and the impact of technology on customer engagement. Recent publications include investigations into the darker aspects of virtual agents and the interplay between xenophobia and service sabotage. Additionally, she explores the dynamics of employee engagement and performance within service contexts.
Recent Grants
Grant: Close
Scholarship from the Foundation for Science and Technology (Portuguese Government/EU) to fund doctoral research titled: Drivers of service recovery performance: Perceived organisational support, learning, and psychological job outcomes.
Open Date: 2003-01-01
Close Date: 2006-12-01
Articles (9)
Year:
2024
Year:
2024
Year:
2023
Year:
2023
Year:
2022
Year:
2021
Year:
2021
Year:
2020
Year:
2020
Collaborators (6)
Ad de Jong
Professor
Copenhagen Business School
Mohamed Sobhy Temerak
-
Selma Kadić-Maglajlić
Associate Professor
Copenhagen Business School
Ahmed Shaalan
University of Birmingham
Rodrigo Perez Vega
Associate Professor
University of Reading Henley Business School
Jeroen Schepers
Associate Professor of Frontline Service & Innovation
Eindhoven University of Technology
ApplyKite TwinLearns as you applyMake your next move.
Prepare your application
Review drafts before you send them.