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Katrien Verleye

Assistant Professor in Service Innovation

Ghent University

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Belgium

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Research Interests

Brand Management

30%

Business Analytics

30%

Value Co-creation

40%

Customer Engagement

40%

Service Delivery

40%

Customer Experience

20%

Customer Satisfaction

20%

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Articles16

Collaborators12

Bieke Henkens

Guest Professor

Hasselt University

BELGIUM

Khalid Mehmood

Ghent University

BELGIUM

Arne De Keyser

Assistant Professor of Marketing

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David MILLS

Senior Lecturer

Southern Cross University

AUSTRALIA

Robyn Keast

Southern Cross University

AUSTRALIA

Fernando Lit

Eindhoven University of Technology

NETHERLANDS

Judy Zolkiewski

The University of Manchester

UNITED KINGDOM

Nicola Bilstein

Professor of Marketing & Service Management

University of Bayreuth

GERMANY

Amin Nazifi

University of Birmingham

UNITED KINGDOM

Jonas Holmqvist

Associate Professor

Kedge Business School

FRANCE

Maria Cucciniello

Associate Professor

Bocconi University

ITALY

Sandra Streukens

Professor of marketing

Hasselt University

BELGIUM