Linchi Kwok

About

Linchi Kwok is a Professor at California State Polytechnic University in the United States. His research interests encompass customer experience in service environments, employee well-being in the hospitality sector, and the impact of user-generated content on online reviews. Recent articles highlight his work on hiring practices in the hospitality industry and the role of social media in crisis communication. His contributions to understanding the dynamics of customer interactions and employee motivation have been significant in advancing knowledge in his field.