Miguel Angel Moliner

Full Professor

Universitat Jaume I

Spain

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About

Professor Miguel Angel Moliner is a Full Professor at Universitat Jaume I in Spain. His research areas include LGBTIQ+ tourism, consumer behavior in the context of service robots, and the sustainability of local food purchases. His recent publications explore themes such as tourist motivations related to gender identity, the impact of technology on customer experiences, and the dynamics of satisfaction in the tourism sector.

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2023

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Universitat Jaume I

SPAIN

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Miguel Angel Moliner

Research Interests

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About

Articles (19)

Service robots and memorable customer experience: The influence of perceived anthropomorphism

Explanatory factors for the purchase of local food in a context of global environmental and economic uncertainty: An application of the stimulus-organism-response model

Segmenting tourists based on perceived sustainability and satisfaction using machine learning

Segmenting tourists based on perceived sustainability and satisfaction using machine learning

Queer-friendly tourist destinations: how are they perceived by the LGBTIQ+ communities?

Co-creation 5.0: The frontline employee–robot team and firms’ outcomes. The Tin Woodman paradox

Local Government Tourism Officer satisfaction with the Smart Destination model: A case study with the Kano method

LGBTIQ+ tourist motivations and memorable destination experience: The moderating effect of gender identity and sexual orientation

Guest editorial: Consumer vulnerability in the banking context

Memorable customer experiences and autobiographical memories: From service experience to word of mouth

Sustainability and local food at tourist destinations: a study from the transformative perspective

Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations

Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations

Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience

Destination image and tourist motivations as antecedents of tourist engagement

Entrepreneurship innovation using social robots in tourism: a social listening study

Attachment styles and customers' long‐term relationships in a service context

Engaging in customer citizenship behaviours to predict customer lifetime value

Sostenibilidad y gastronomía local en los destinos turísticos en el contexto de la covid-19

Collaborators (5)

Marta Estrada

Rosa M. Rodriguez-Artola

Vicent Tortosa-Edo

Diego Monferrer Tirado

Javier Sánchez-García

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