Natalia Amat-Lefort

Lecturer

Leiden University

Netherlands

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Articles (4)

Year:

2024

Year:

2023

Year:

2023

Year:

2023

Collaborators (3)

Luca Mastrogiacomo

Associate Professor

Politecnico di Torino

ITALY

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Stuart Barnes

Professor of Marketing

Newcastle University

UNITED KINGDOM

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Federico Barravecchia

Assistant Professor

Politecnico di Torino

ITALY

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Natalia Amat-Lefort

Research Interests

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Contact this professor

Articles (4)

An Inconvenient Truth: Understanding Service Inconvenience in Digital Platforms

Quality 4.0: big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews

Guest and Host Perspectives of Service Quality and Satisfaction in Digital Home-sharing Platforms

Exploring driver and user perspectives of service quality in sharing economy transport platforms

Collaborators (3)

Luca Mastrogiacomo

Stuart Barnes

Federico Barravecchia

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