Yao-Chin Wang

Assistant Professor

University of Florida

United States

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Yao-Chin Wang is an Assistant Professor at the University of Florida in the United States. His research areas include employee resilience in hospitality environments, cross-cultural training for hotel newcomers, and the impact of technology on service interactions. Recent articles explore themes such as brand love among hotel managers, the integration of AI in workplace settings, and the organizational behavior of employees in response to robotic technology.

Yao-Chin Wang

Research Interests

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Articles (20)

Engage more and burnout less through love! Examining the mechanism of hotel department managers’ brand love and health

A Living Room on Wheels! Mechanisms Behind Customers’ Perceived Fun of Self-Driving Cars

Defensive Silence Is Not Golden in Workplace Bullying: Building Hotel Employee Resilience From a Transactional Theory Perspective

AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence

Taste a Cup of Community Resilience: A Case of Coffee Leisure Farms in the Cordillera Administrative Region in the Philippines

Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes

Online Hosts’ Storytelling Strategies: A Narrative Analysis of Mindfulness-Themed Airbnb Online Experiences

Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory

Similarity-attraction theory perspective on service employees and service robots’ interactions

Robots vs. human employees’ influence on restaurant brand relationship building: An integration of role theory and stereotype theory

Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective

Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development

The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

Artificial intelligence-assisted mindfulness in tourism, hospitality, and events

AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts

Religious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness

Formation of hotel employees’ service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior

Hotel general managers' brand love: A thematic analysis with general managers in the U.S.

Would Travel Experiences or Possessions Make People Happier?

Collaborators (3)

Emily Ma

Takumi Kato

Han Chen

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