Bård Tronvoll

Professor

Norway

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Articles (4)

Year:

2023

Year:

2022

Year:

2021

Year:

2021

Collaborators (4)

Arne De Keyser

Assistant Professor of Marketing

EDHEC Business School

FRANCE

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Tobias Otterbring

NORWAY

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Kaisa Koskela-Huotari

Assistant Professor

Stockholm School of Economics

SWEDEN

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Bo Edvardsson

Professor/Vice rector

Karlstad University

SWEDEN

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Bård Tronvoll

Research Interests

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Contact this professor

Articles (4)

Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters

Customer experiences in crisis situations: An agency-structure perspective

Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes

Collaborators (4)

Arne De Keyser

Tobias Otterbring

Kaisa Koskela-Huotari

Bo Edvardsson

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