Lars Witell

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Professor

Linköping University

Sweden

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Service Innovation for Sustainable Business

Open Date: 2011-08-01

Close Date: 2019-08-01

Articles (10)

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2022

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2022

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2022

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2022

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2021

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2021

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2021

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2021

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2020

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2020

Collaborators (10)

Sarah Dodds

Senior Lecturer

Massey University - Manawatu Campus

NEW ZEALAND

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Janet R. McColl-Kennedy

University of Queensland

AUSTRALIA

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Christian Kowalkowski

Professor at Linköping University

Linköping University

SWEDEN

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Christopher Raddats

Reader

University of Liverpool

UNITED KINGDOM

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Jason Martin

Associate Professor

Linköping University

SWEDEN

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Jörg Finsterwalder

Associate Professor

University of Canterbury

NEW ZEALAND

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Jie Zhang

Associate Professor

University of Victoria

CANADA

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Ruth Bolton

Arizona State University

UNITED STATES

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Anders Gustafsson

Professor

BI Norwegian Business School

NORWAY

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Aku Valtakoski

Senior Lecturer

Linköping University

SWEDEN

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Lars Witell

Research Interests

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Contact this professor

Recent Grants

Articles (10)

Designing satisfying service encounters: website versus store touchpoints

Consumer lying behavior in service encounters

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic

Business model–dynamic capabilities and open innovation initiatives in research-intensive organisations: A case of Australia's national science agency

How customer experience management reconciles strategy differences between East and West

Managing A Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters

Dynamics of wellbeing co-creation: a psychological ownership perspective

The roles of quality departments and their influence on business results

Visioning a hospitality-oriented patient experience (HOPE) framework in health care

Characterizing customer experience management in business markets

Collaborators (10)

Sarah Dodds

Janet R. McColl-Kennedy

Christian Kowalkowski

Christopher Raddats

Jason Martin

Jörg Finsterwalder

Jie Zhang

Ruth Bolton

Anders Gustafsson

Aku Valtakoski

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