Anders Gustafsson

BI Norwegian Business School

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Articles (10)

Collaborators (5)

Janet R. McColl-Kennedy

University of Queensland

Lars Witell

Linköping University

Darima Fotheringham

Assistant Professor

Texas Tech University

UNITED STATES

Ruth Bolton

Arizona State University

UNITED STATES

Tohid Ghanbarpour

Associate Professor

Campus Kristiania

Anders Gustafsson

Research Interests

Explore related searches

Contact this professor

Articles (10)

Collaborators (5)

Janet R. McColl-Kennedy

Lars Witell

Darima Fotheringham

Ruth Bolton

Tohid Ghanbarpour

How do I reach out?

Meet Kite AI

Anders Gustafsson

Research Interests

Explore related searches

Contact this professor

Articles (10)

The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter

Consumer response to online behavioral advertising in a social media context: The role of perceived ad complicity

Consumer lying behavior in service encounters

How do corporate social responsibility (CSR) and innovativeness increase financial gains? A customer perspective analysis

Service Research Priorities: Managing and Delivering Service in Turbulent Times

Service Research Priorities: Designing Sustainable Service Ecosystems

How customer experience management reconciles strategy differences between East and West

Managing A Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters

Fostering collaborative research for customer experience –Connecting academic and practitioner worlds

Mapping of journal of services marketing themes: a retrospective overview using bibliometric analysis

Collaborators (5)

Janet R. McColl-Kennedy

Lars Witell

Darima Fotheringham

Ruth Bolton

Tohid Ghanbarpour

How do I reach out?

Meet Kite AI